1. Introduction 

This policy outlines our practices regarding the collection, processing, and deletion of customer data. We are committed to protecting your privacy and ensuring that your data is handled in a secure and responsible manner. 

2. Data Collection 

We collect customer data through various channels, including our website, WhatsApp, customer surveys, Selfcare App and social media interactions. The types of data we collect may include: 

  • Personal information, such as name, email address, and phone number 

  • Demographic information, such as age, gender, and location 

  • Purchase history and transaction data 

  • Website usage data, such as IP address, browser type, and pages visited 

  • Customer feedback and survey responses 

3. Data Processing 

We use customer data for various purposes, including: 

  • Providing and improving our products and services. 

  • Processing orders and transactions 

  • Communicating with customers about their orders, accounts, and products 

  • Sending marketing and promotional messages 

  • Conducting market research and analysis 

We will only process customer data in accordance with applicable laws and regulations. We will also take appropriate measures to protect customer data from unauthorized access, disclosure, alteration, or destruction. 

4. Data Retention 

We will retain customer data for as long as necessary to fulfill the purposes for which it was collected. We may also retain data for longer periods if required by law or for legitimate business purposes, such as archiving, auditing, and fraud prevention. 

5. Data Deletion 

We will delete customer data when it is no longer needed for the purposes for which it was collected or when required by law. We will also delete data upon request from the customer. 

6. Data Security 

We are committed to protecting customer data from unauthorized access, disclosure, alteration, or destruction. We have implemented a variety of security measures to protect customer data, including: 

  • Physical security measures to protect our data centers and servers 

  • Technical security measures, such as firewalls and intrusion detection systems 

  • Access controls to restrict access to customer data to authorized personnel 

  • Data encryption to protect customer data in transit and at rest 

7. Data Subject Rights 

Customers have certain rights regarding their data, including: 

  • The right to access their data 

  • The right to rectification of inaccurate data 

  • The right to erasure of their data 

  • The right to restrict processing of their data 

  • The right to object to processing of their data 

  • The right to data portability 

Customers can exercise their rights by contacting us at customerservice@roketelkom.co.ug. 

8. Updates to this Policy 

We may update this policy from time to time to reflect changes in our practices or applicable laws. We will post any updates on our website. 

9. Contact Us 

If you have any questions about this policy, please contact us at customerservice@roketelkom.co.ug.